Privacy Policy

1. Introduction

ILA Comparison ("we", "us", or "our") operates ilacomparison.co.uk. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. We are committed to protecting your personal data and respecting your privacy.

2. Information We Collect

2.1 Personal Information

When you use our service, we may collect:

• Full name and contact details (email, phone number)
• Property details (address, purchase price, completion date)
• Company information (for director guarantees)
• Solicitor firm details (SRA number, address, contact information)

2.2 Automatically Collected Information

• IP address and browser information
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Match landlords with suitable SRA-regulated solicitors
• Facilitate communication between landlords and solicitors
• Verify solicitor credentials through the SRA register
• Process and respond to your inquiries
• Improve our website and services
• Send service-related communications
• Comply with legal obligations

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Contract Performance: To provide our matching service
• Legitimate Interests: To improve our services and prevent fraud
• Legal Obligation: To comply with SRA regulations and other legal requirements
• Consent: For marketing communications (where applicable)

5. Information Sharing

We may share your information with:

• Solicitors: When you request a quote, we share relevant details with matched solicitors
• Service Providers: Third-party services that help us operate our platform (hosting, analytics)
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain landlord request data for 2 years and solicitor profile data while they remain active on our platform.

8. Your Rights

Under UK GDPR, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for data processing

To exercise any of these rights, please contact us at privacy@ilacomparison.co.uk.

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

13. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator: